The Challenge

Design a system that works across the full spectrum of interactions a disability support participant on the NDIS can use to manage their funds and acheive positive outcomes to their life . How do you design and incorporate multiple different systems into a seamless interface that is filled with regulations and complexity.

Here's the summary:

  • Complex system that incorporates multiple environments into one seamless system.
  • Create a future framework for ongoing product strategy and management.
  • No benchmarks to follow in a space that has no leaders and no end-to-end systems.
  • Build the plane while we fly it, incorporating on-the-fly changes in NDIS policy and internal company focus.

Lifecycle disability management

Budget Management

Goal Management

Marketplace

Internal tools

customer Management

Supplier Management

Transaction Workflow

Omni channel design (design system)

Mobile/App

Tablet App

Desktop

The ultimate goal of Kismet, is to create a complex ecosystem of different roles with participant’s progress at the heart. The disability space is a network of professionals, clinicians and carers working together.

Information flows through the system regularly and transparency is fundamental and Multiple systems need to work together to bridge the gap between a participants goals and a participants budgets.

And to add a level of complexity, we needed to embrace change as requirements and rules changed regularly during the process.

The Solution

Create a design framework to go at speed now and in the future.

A requirementless project that involved a deep understanding of the disability space and a omni channel design system to evolve as the products evolve.

Four key pillars to our solution:

  1. Create a new visual experience compatible with the disability space.
  2. Unify functions into a seamless disability management system.
  3. Design for the present but set up for the future.
  4. Leave the customer with the tools to evolve.

The Approach

Using a combination of modern design frameworks, we put in a place a plan to achieve their goals.

Product Roadmap

Concepting

Design System

Execution

Delivery

Finished designs

The finished designs contained 100s of pixel perfect screen designs showing the complexity of interactions that a system like this needs across three different target platforms.

Public Website

Marketplace

Internal Tools

Meta

Client: Kismet Health (https://www.kismet.healthcare/)

Duration: 12 months split into 12 monthly sprints

Team: Designed in conjunction with Uncommon Studio (https://uncommonstudio.com.au/)